Returns
Hassle-free returns, clear timelines.
We keep it simple: easy returns, quick exchanges, and transparent refunds. If you need help, we typically reply within 24–48h (Mon–Fri, PST).
Return requests should be initiated within 7 days of delivery.
Available in the US for size or color changes when inventory allows.
Includes processing after inspection plus additional bank posting time when applicable.
Eligibility
Unused
Items should be unwashed and in original condition.
Support
24–48h
Typical response time Monday through Friday.
Damaged items
Fast fix
Replacement or refund support when something arrives wrong.
The essentials, upfront.
This page covers eligibility, exchange rules, refund timing, return shipping, cancellations, and what to do if something arrives damaged or incorrect.
What qualifies for a return.
To keep the process fair and consistent, returned items should meet the basic requirements below.
- Items must be unused, unwashed, and in original condition with tags and packaging.
- The return request must be initiated within 7 days of delivery.
- Proof of purchase is required, such as your order number or order email.
Items that cannot be accepted back.
Some items are excluded from returns for condition, category, or hygiene-related reasons.
Review each section below.
Open any section for more detail.
Step-by-step
How do I start a return?
- Go to our contact page and choose “Returns & exchanges”.
- Include your order number, item or items involved, and the reason for the request.
- We’ll reply with the next steps and a label if applicable.
Exchanges
Can I swap for a different size or style?
International customers can exchange items as well, though shipping costs vary by region.
Refunds
When will I see my refund?
Once your return is delivered and inspected, we’ll process refunds to your original payment method within 3–5 business days.
Your bank may then take an additional 2–5 business days to post the funds.
Shipping fees are typically non-refundable unless the issue was caused by an error on our side.
Damaged/Incorrect
I received a damaged or wrong item.
Cancellations
Can I cancel or edit my order?
We move fast. If your order hasn’t shipped yet, we’ll do our best to cancel or edit it. Contact us ASAP and include your order number.
Return shipping
Who pays for return shipping?
US: We cover the label for defective or incorrect items and for the first exchange. For change-of-mind returns, a small label fee may be deducted from the refund.
International: Customers are responsible for return shipping unless the item is faulty.
Exceptions
Holiday & drop policies
During major drops and holiday periods, processing can take a bit longer than normal. If there’s a delay, we’ll keep you posted by email.
We’re here to make it right.
If you’re unsure about eligibility, timing, or the best next step, reach out and we’ll help guide you through it as clearly as possible.