Returns
Hassle-free returns, clear timelines
We keep it simple: easy returns, quick exchanges, and transparent refunds. Have a question? We reply within 24–48h (Mon–Fri, PST).
Return window
Exchange
Refund timing
Eligibility
- Items must be unused, unwashed, and in original condition with tags/packaging.
- Return request must be initiated within 7 days of delivery.
- Proof of purchase (order # or email) required.
Non-returnable items
Details & fine print
Step-by-stepHow do I start a return?
- Go to our contact page and choose “Returns & exchanges”.
- Include your order #, item(s), and reason.
- We’ll reply with the next steps and a label if applicable.
ExchangesCan I swap for a different size/style?
We offer free first exchanges (US) for size or color changes when available.
International customers can exchange; shipping costs vary by region.
RefundsWhen will I see my refund?
Once your return is delivered and inspected, we’ll process refunds to your original payment method within 3–5 business days. Your bank may take an additional 2–5 business days to post the funds.
Shipping fees are typically non-refundable unless an error was on us.
Damaged/IncorrectI received a damaged or wrong item
We’ve got you. Contact us within 7 days of delivery and include photos, we’ll fix it fast (replacement or refund).
CancellationsCan I cancel or edit my order?
We move fast. If your order hasn’t shipped, we’ll try to cancel or edit it contact us ASAP with your order number.
Return shippingWho pays for return shipping?
US: we cover the label for defective/wrong items and the first exchange. For change-of-mind returns, a small label fee may be deducted from the refund.
International: customers are responsible for return shipping unless the item is faulty.
ExceptionsHoliday & drop policies
During major drops/holidays, processing can take a bit longer. We’ll keep you posted by email if there’s any delay.
Still need help?
We’re here to make it right. Reach out and we’ll respond quickly.